Power (W) : 500wVoltage (V) : 220VCertification : CEModel Number : NY-C150 FAQ【Q1】:Why does sugar spill everywhere?【A1】:We recommend that the machine be operated in an open area when using it,If you're worried about sugar spilling everywhere.【Q2】:Why doesn't the sugar melt?【A2】:You need to let the machine start for 5-10 minutes before starting the sugar again.Because only if the machine is hot enough, the sugar will melt faster.【Q3】:How the machine is cleaned?【A3】:You put the parts with sugar in hot water, wait for sugar to melt, it will be easy to clean【Q4】:Do you have video tutorials?【A4】:Our products have detailed video tutorials, you can use according to this video introduction.【Q5】:Why is there always so much sugar stuck to the sides?【A5】:1)Heat the machine a little longer2)Use less sugar each time3)When the sugar comes out, roll it up quickly or it will stick to the sides【Q6】:Which sugar works best?【A6】:Rock candy【Q7】:Other Problem?【A7】:If you have any other problem,Please contact customer service first and we will get back to you as soon as possibleParameterPlug:220V EU PLUG/110V US PLUGMaterial: plastic shell, stainless steelProduct size: 26x26x18cm;1. Please allowed 1-3mm differences due to manual measurement, thank you!2. Due to the difference between different monitors, please understand that the picture may not reflect the actual color of the item.NOTE: Each product Sent with Free GIFTS! (10 BAMBOO STICKs AND one SUGAR SPOON!)【Usage note】1,Preheat for 5-10 minutes before adding sugar2,After preheating, turn off the machine and put in the sugar Method of application1,Assemble by video,only need 20 seconds2,Preheat for 5-10 minutes before adding sugar3,Add the sugar slowly, the more you add, the bigger marshmallowProduct showFive colors are available